Privacy Policy

Last updated: November 2024

At Arqflow, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and job title when you create an account
• Business Data: Order information, shipment details, documents, and other supply chain data you input into the platform
• Communication Data: Messages, comments, and other communications within the platform
• Payment Information: Billing details and payment method information for paid services

2. Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and support requests
• Analyze usage patterns and improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

• With Network Partners: When you invite partners to collaborate on shipments, certain information is shared as necessary for collaboration
• Service Providers: We share information with third-party vendors who provide services on our behalf
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to your personal data
• Correction: You can request correction of inaccurate data
• Deletion: You can request deletion of your data, subject to certain exceptions
• Portability: You can request a copy of your data in a portable format
• Opt-out: You can opt out of marketing communications at any time

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve our services

You can control cookies through your browser settings, but disabling cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@arqflow.com